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Transportation, logistics, storage Jobs in Nigeria
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Customer Service Representative
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Account Assistant
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Wandel International Nigeria
Sales Executive For 2 - Wheeler (Neo Product) - Enugu
Enugu, Nigeria
Wandel International Nigeria
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Kano, Nigeria
Wandel International Nigeria
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Yola, Nigeria
Wandel International Nigeria
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Gombe, Nigeria
Wandel International Nigeria
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Sokoto, Nigeria
Wandel International Nigeria
Sales Executive For 2 - Wheeler (Neo Product) - Katsina
Katsina, Nigeria
Wandel International Nigeria
Sales Executive For 2 - Wheeler (Neo Product) - Adamawa
Lagos, Nigeria
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Wandel International Nigeria
Sales Executive For 2 - Wheeler (Neo Product) - Kaduna
Kaduna, Nigeria
Closing: Apr 29, 2024
2 days remainingPublished: Apr 12, 2024 (16 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Requirements
- Mass Communication, Sociology, Computer Science and other related field can apply.
- Proven experience in CSR
- Should preferably reside in Abuja
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Responsibilities
Requirements
- Mass Communication, Sociology, Computer Science and other related field can apply.
- Proven experience in CSR
- Should preferably reside in Abuja
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Job Description
- We are hiring a customer service representative to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Duties
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
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